https://jobs.co.uk/job/helpdesk-supervisor-guidant-global--92e0812e-37c0-4bc0-8f20-136f17625b6b RSS feed for Helpdesk Supervisor at Guidant Global. en-gb Fri, 10 Jul 2026 00:48:36 GMT https://jobs.co.uk/job/helpdesk-supervisor-guidant-global--92e0812e-37c0-4bc0-8f20-136f17625b6b https://jobs.co.uk/job/helpdesk-supervisor-guidant-global--92e0812e-37c0-4bc0-8f20-136f17625b6b Tue, 07 Jul 2026 23:00:00 GMT Location: Smethwick | Salary: Negotiable | Type: Contract | Helpdesk Supervisor Contract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QT Role Overview Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key Responsibilities Helpdesk & Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence. Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds. CAFM & Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation & Main... Contract