https://jobs.co.uk/job/helpdesk-supervisor-guidant-global--6c9d068a-39ac-4622-b06a-e1a45b3d52f0 RSS feed for Helpdesk Supervisor at Guidant Global. en-gb Thu, 09 Jul 2026 23:40:19 GMT https://jobs.co.uk/job/helpdesk-supervisor-guidant-global--6c9d068a-39ac-4622-b06a-e1a45b3d52f0 https://jobs.co.uk/job/helpdesk-supervisor-guidant-global--6c9d068a-39ac-4622-b06a-e1a45b3d52f0 Thu, 09 Jul 2026 11:51:57 GMT Location: Smethwick | Salary: 10000-500000 Annual | Type: Contract | Helpdesk SupervisorContract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QTRole OverviewWorking across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key ResponsibilitiesHelpdesk and Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence.Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds.CAFM and Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation and Maintenance Manuals, add new... Contract