Helpdesk Supervisor

Helpdesk SupervisorContract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QTRole OverviewWorking across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key ResponsibilitiesHelpdesk and Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence.Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds.CAFM and Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation and Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records, and review Local Operating Procedures to ensure documentation remains current.Reporting and Performance: Produce monthly service, utilisation, deduction and failure reports, manage KPI reporting, analyse ..... full job details .....