Helpdesk Supervisor

Chalk Hill Group are seeking an organised and proactive Helpdesk Supervisor to join an SME, based in the Bracknell area, on a 9 month fixed term contract basis. Supporting a diverse portfolio of properties, you will play a key role in ensuring maintenance requests and support tickets are managed efficiently, prioritised effectively, and resolved within agreed service levels.This is an excellent opportunity for someone with strong coordination and leadership skills who enjoys working in a fast-paced environment and delivering excellent customer service.Key ResponsibilitiesOversee the day-to-day operation of the property helpdesk teamMonitor, allocate, and prioritise incoming maintenance and support tickets across the property portfolio.Ensure all requests are accurately logged, tracked, and updated through to completion.Coordinate with contractors, suppliers, site teams, and internal stakeholders to ensure timely resolution of issues.Supervise a team of three Helpdesk Coordinators.Escalate urgent or complex issues where appropriate and provide regular progress updates.Produce reports on ticket volumes, response times, and team performance.Identify opportunities to improve processes, efficiency, and customer satisfaction.About YouThe successful candidate will have:Previous experience in a helpdesk, facilities management, property management, maintenance coordination, or customer support environment.Experience supervising or leading a small team.Strong organisational and ..... full job details .....