Helpdesk Supervisor

Company Profile CBRE is the global leader in real estate services and leverages the industry''s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.Job Title: Helpdesk Supervisor Role Overview The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. The working days for this role will be Monday - Friday 8am - 5pm, based in our central London office near Tottenham Court Road. The Helpdesk Supervisor is the primary point of contact for our clients, responsible for receiving, logging, and coordinating service requests. You will manage incoming communications via phone, email, and portal, ensuring that all tasks are accurately recorded and directed to the appropriate teams. Your goal is to ..... full job details .....