https://jobs.co.uk/job/helpdesk-service-admistrator-verelogic-recruitment--eb5d2968-2012-42e9-8218-dc8281c6f76f RSS feed for Helpdesk Service Admistrator at Verelogic Recruitment. en-gb Thu, 09 Jul 2026 15:37:26 GMT https://jobs.co.uk/job/helpdesk-service-admistrator-verelogic-recruitment--eb5d2968-2012-42e9-8218-dc8281c6f76f https://jobs.co.uk/job/helpdesk-service-admistrator-verelogic-recruitment--eb5d2968-2012-42e9-8218-dc8281c6f76f Thu, 09 Jul 2026 11:52:26 GMT Location: High Wycombe | Salary: 10000-500000 Annual | Type: Permanent | Helpdesk Service Administrator - Key ResponsibilitiesAct as the first point of contact for customers via telephone and email.Log reactive service calls accurately into JobLogic.Raise and issue work orders to engineers using JobLogic.Schedule engineers for reactive breakdowns, planned maintenance (PPMs), and quoted works.Monitor engineer attendance and update customers on arrival times where required.Manage engineer diaries to maximise productivity and minimise travel time.Update job statuses throughout the day within JobLogic.Chase outstanding job sheets, photographs, and engineer reports.Review completed job sheets to ensure all required information has been provided before closing jobs.Raise purchase orders and record supplier information within JobLogic.Update jobs when parts are ordered, received, or awaiting delivery.Change job statuses (e.g. Awaiting Parts, Parts to Fit, Completed) to ensure accurate workflow.Allocate completed jobs for quotation where additional works have been identified.Ensure customer portals are updated where applicable.Produce customer reports and service updates.Assist with planning and scheduling Planned Preventative Maintenance (PPM) visits.Monitor s... Permanent