Helpdesk Service Admistrator

Helpdesk Service Administrator - Key ResponsibilitiesAct as the first point of contact for customers via telephone and email.Log reactive service calls accurately into JobLogic.Raise and issue work orders to engineers using JobLogic.Schedule engineers for reactive breakdowns, planned maintenance (PPMs), and quoted works.Monitor engineer attendance and update customers on arrival times where required.Manage engineer diaries to maximise productivity and minimise travel time.Update job statuses throughout the day within JobLogic.Chase outstanding job sheets, photographs, and engineer reports.Review completed job sheets to ensure all required information has been provided before closing jobs.Raise purchase orders and record supplier information within JobLogic.Update jobs when parts are ordered, received, or awaiting delivery.Change job statuses (e.g. Awaiting Parts, Parts to Fit, Completed) to ensure accurate workflow.Allocate completed jobs for quotation where additional works have been identified.Ensure customer portals are updated where applicable.Produce customer reports and service updates.Assist with planning and scheduling Planned Preventative Maintenance (PPM) visits.Monitor service level agreements (SLAs) and ensure response times are achieved.Escalate urgent or overdue jobs to the Service Manager.Liaise with engineers, suppliers, subcontractors, and customers to coordinate works.Ensure all documentation is uploaded to JobLogic, including F-Gas records, commissioning ..... full job details .....