Helpdesk Service Admistrator

Helpdesk Service Administrator – Key Responsibilities

• Act as the first point of contact for customers via telephone and email.
• Log reactive service calls accurately into JobLogic.
• Raise and issue work orders to engineers using JobLogic.
• Schedule engineers for reactive breakdowns, planned maintenance (PPMs), and quoted works.
• Monitor engineer attendance and update customers on arrival times where ..... full job details .....