https://jobs.co.uk/job/helpdesk-service-administrator-verelogic--ce470240-d26b-4044-bd8d-21d2aaebbe2f RSS feed for Helpdesk Service Administrator at Verelogic. en-gb Fri, 03 Jul 2026 19:01:18 GMT https://jobs.co.uk/job/helpdesk-service-administrator-verelogic--ce470240-d26b-4044-bd8d-21d2aaebbe2f https://jobs.co.uk/job/helpdesk-service-administrator-verelogic--ce470240-d26b-4044-bd8d-21d2aaebbe2f Thu, 02 Jul 2026 23:00:00 GMT Location: High Wycombe | Salary: Negotiable | Type: Permanent | Helpdesk Service Administrator – Key Responsibilities Act as the first point of contact for customers via telephone and email. Log reactive service calls accurately into JobLogic . Raise and issue work orders to engineers using JobLogic. Schedule engineers for reactive breakdowns, planned maintenance (PPMs), and quoted works. Monitor engineer attendance and update customers on arrival times where required. Manage engineer diaries to maximise productivity and minimise travel time. Update job statuses throughout the day within JobLogic. Chase outstanding job sheets, photographs, and engineer reports. Review completed job sheets to ensure all required information has been provided before closing jobs. Raise purchase orders and record supplier information within JobLogic. Update jobs when parts are ordered, received, or awaiting delivery. Change job statuses (e.g. Awaiting Parts, Parts to Fit, Completed) to ensure accurate workflow. Allocate completed jobs for quotation where additional works have been identified. Ensure customer portals are updated where applicable. Produce customer reports and service updates. Assist with planning and scheduling Planned Preventativ... Permanent