https://jobs.co.uk/job/helpdesk-service-administrator-jlb-recruitment-ltd--7ce8a02e-48cf-4344-8de9-84545239597f RSS feed for Helpdesk Service Administrator at JLB Recruitment Ltd. en-gb Tue, 14 Jul 2026 05:38:08 GMT https://jobs.co.uk/job/helpdesk-service-administrator-jlb-recruitment-ltd--7ce8a02e-48cf-4344-8de9-84545239597f https://jobs.co.uk/job/helpdesk-service-administrator-jlb-recruitment-ltd--7ce8a02e-48cf-4344-8de9-84545239597f Sun, 12 Jul 2026 23:00:00 GMT Location: High Wycombe | Salary: £28000 - £33000/annum | Type: Permanent | Helpdesk Service Administrator Overview We are looking for a highly organised and customer-focused Helpdesk Service Administrator to join our busy service team. You will play a key role in coordinating engineers, managing service requests, and ensuring the smooth delivery of reactive maintenance and planned preventative maintenance (PPM) works. As the first point of contact for customers, you will be responsible for managing service requests, scheduling engineers, updating job progress, and maintaining accurate records within JobLogic . This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team. Key Responsibilities Act as the first point of contact for customers via telephone and email, providing a professional and efficient service. Log reactive maintenance requests and planned works accurately within JobLogic. Schedule and coordinate engineers for reactive call-outs, planned preventative maintenance (PPMs), quoted works, and follow-on visits. Manage engineer diaries to maximise productivity while minimising travel time. Monitor engineer attendance and provide customers with updates on job pr... Permanent