Helpdesk Service Administrator

An exciting opportunity has arisen for an organised and customer-focused Helpdesk Service Administrator to join a growing company operating within the HVAC and facilities management sector.Supporting clients nationwide, you''ll play a pivotal role in ensuring service requests are handled efficiently, engineers are scheduled effectively, and customer expectations are consistently exceeded.This is a fast-paced and varied position, ideal for someone with strong administrative and customer service skills who enjoys working in a busy service environment.Monday to Friday 8am - 5pm with one hour break or 8.30am - 5pm with 30 mins break.Key ResponsibilitiesCustomer Service and Helpdesk SupportAct as the first point of contact for customers via telephone and email.Log reactive service calls accurately onto the service management system.Provide customers with updates regarding engineer attendance and job progress.Maintain excellent levels of customer service and professional communication.Scheduling and CoordinationRaise and issue work orders to engineers.Schedule engineers for reactive breakdowns, planned maintenance visits (PPMs), and quoted works.Manage engineer diaries to maximise productivity and minimise travel time.Liaise with engineers, suppliers, subcontractors, and customers to coordinate works effectively.Service AdministrationUpdate job statuses throughout the day to reflect progress accurately.Monitor Service Level Agreements (SLAs) and ensure response times are ..... full job details .....