Helpdesk Resource Coordinator

We are looking for a Helpdesk Resource Coordinator to join our friendly and supportive team. This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on organisation, and takes pride in delivering exceptional customer service. You''ll be at the heart of our operations, ensuring our engineers are in the right place at the right time while providing customers with a seamless and professional experience. Your work will directly contribute to the successful delivery of essential engineering services across the UK. Key Responsibilities Managing incoming calls and emails and accurately logging reactive maintenance jobs. Coordinating and scheduling both planned preventative maintenance (PPM) and reactive work for our mobile engineering team. Monitoring job progress and proactively ensuring work is completed within agreed service level agreements (SLAs). Keeping customers informed with regular and timely updates. Producing purchase orders for materials and subcontractor requirements. Using internal systems and reports to track performance and support KPI achievement. Working closely with engineers and contract managers to ensure efficient workforce planning. dentifying potential service delivery issues and escalating them before they impact customer commitments. Supporting the wider team with general administrative duties as required. Skills and Experience Previous experience working within a helpdesk, scheduling, planning or customer service ..... full job details .....