£13.83 - £15.55 per hour
About the Role
As a Helpdesk Operator in Oxford, you will deliver professional customer support via phone and email, logging and prioritising enquiries using dedicated software. This temporary role, paying £13.83 to £15.55 per hour, involves troubleshooting issues and managing multiple tasks while maintaining accurate records. Based in Headington, the position operates on a 24/7 shift rota covering days, nights, and weekends, with a current requirement for Tuesday to Saturday, 11:00 to 19:30. Strong communication skills and a calm, positive approach are essential for resolving enquiries promptly. Join Manpower UK’s expanding team and provide efficient service across various communication channels.
Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends
Manpower is recruiting Helpdesk Operatives to join our client''s expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast-paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30.
Key Responsibilities
- Provide professional and efficient customer support via phone, email, and other communication channels.
- Log, prioritise, and resolve incoming enquiries using customer service software.
- Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
- Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
- Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.
About You
- Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
- Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
- Excellent verbal and written communication skills, with strong problem-solving ability.
- Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
- Customer-focused, organised, and calm under pressure.
What''s on Offer
- Competitive hourly rate of £13.83.
- Temporary, ongoing assignment with the potential for long-term opportunities.
- Dynamic and supportive working environment within a well-established organisation.
If you''re enthusiastic about providing great service and thrive in a busy helpdesk setting, we''d love to hear from you.
Apply today, and a member of our team will be in touch.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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