£13.83 - £15.55 per hour
About the Role
Based in Headington, Oxford, this Helpdesk Operator position with Manpower UK offers £13.83 to £15.55 per hour on a temporary, ongoing contract. Covering a 24/7 rota across days, nights, and weekends, you will serve as the first point of contact for client queries. Your core duties involve logging and prioritising incoming requests through telephone and email, then resolving issues using dedicated software. The role demands clear communication, precise record-keeping, and the ability to handle several tasks concurrently. A composed manner when troubleshooting is essential. Full training on internal systems is provided, ensuring you can deliver efficient support consistently. This assignment suits candidates who thrive when assisting others and managing varied daily workloads.
Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends
Manpower is recruiting Helpdesk Operatives to join our client''s expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast-paced environment.
Key Responsibilities
- Provide professional and efficient customer support via phone, email, and other communication channels.
- Log, prioritise, and resolve incoming enquiries using customer service software.
- Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
- Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
- Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.
About You
- Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
- Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
- Excellent verbal and written communication skills, with strong problem-solving ability.
- Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
- Customer-focused, organised, and calm under pressure.
What''s on Offer
- Competitive hourly rate of £13.83.
- Temporary, ongoing assignment with the potential for long-term opportunities.
- Dynamic and supportive working environment within a well-established organisation.
If you''re enthusiastic about providing great service and thrive in a busy helpdesk setting, we''d love to hear from you.
Apply today, and a member of our team will be in touch.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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