Temporary

Helpdesk Operator

Manpower UK

Oxford, Oxfordshire, OX1 3HY

£13.83 - £15.55 per hour

Posted: 09 July 2026 (Yesterday)

Closing date: 07 August 2026

Ref: BBBH402651

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About the Role

The Helpdesk Operator role in Oxford involves providing first-line support to customers across a 24/7 shift pattern, including days, nights, and weekends. This temporary position, paying £13.83 to £15.55 per hour, requires logging enquiries via phone and email using dedicated software, prioritising issues, and resolving them calmly. Strong communication skills are essential for delivering professional support and maintaining accurate records. Successful candidates will manage multiple tasks, troubleshoot problems, and collaborate with colleagues to ensure efficient service delivery. This contract offers ongoing work for those who can handle varied shifts and maintain a positive, solution-focused approach.

Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends

Manpower is recruiting Helpdesk Operatives to join our client''s expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

Provide professional and efficient customer support via phone, email, and other communication channels.
Log, prioritise, and resolve incoming enquiries using customer service software.
Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.

About You

Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
Excellent verbal and written communication skills, with strong problem-solving ability.
Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
Customer-focused, organised, and calm under pressure.

What''s on Offer

Competitive hourly rate of £13.83.
Temporary, ongoing assignment with the potential for long-term opportunities.
Dynamic and supportive working environment within a well-established organisation.

If you''re enthusiastic about providing great service and thrive in a busy helpdesk setting, we''d love to hear from you.

Apply today, and a member of our team will be in touch.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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