https://jobs.co.uk/job/helpdesk-operator-hatched-recruitment-group--4776a9f4-e70e-4625-8770-d3689ecaf4f2 RSS feed for Helpdesk Operator at Hatched Recruitment Group. en-gb Sat, 17 Oct 2026 23:39:34 GMT https://jobs.co.uk/job/helpdesk-operator-hatched-recruitment-group--4776a9f4-e70e-4625-8770-d3689ecaf4f2 https://jobs.co.uk/job/helpdesk-operator-hatched-recruitment-group--4776a9f4-e70e-4625-8770-d3689ecaf4f2 Fri, 16 Oct 2026 11:53:35 GMT Location: Manchester | Salary: 12.71-12.71 Hourly | Type: Temporary | Helpdesk Operator We are looking for an organised and customer-focused Helpdesk Operator to support facilities management services within a hospital environment. You will manage incoming service requests, coordinate engineers and subcontractors, and ensure jobs are completed efficiently and within agreed service levels. Key ResponsibilitiesLog reactive maintenance requests received by email and telephone.Prioritise urgent jobs and allocate work to engineers and subcontractors.Arrange subcontractor visits and ensure all required paperwork is completed.Monitor outstanding jobs and follow up to ensure deadlines and service levels are met.Use CAFM systems to track work orders, run reports and monitor performance.Identify potential delays and take action to prevent service-level breaches.Escalate concerns to management where necessary.Monitor workloads and resolve scheduling or labour allocation issues.Ensure compliance with company procedures and service-level agreements.Help maintain high standards of customer service and reduce complaints.Essential Skills and ExperiencePrevious experience in a helpdesk or call-centre environment.Experience using a CAFM system to manage and monitor wo... Temporary