Helpdesk Operative (Ref HO0925)

Salary: Remuneration Package will be competitive and in line with experienceLocation: PortadownIrwin MandE is driven by values based on loyalty, safety, innovation and successJob Description

Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interactionLogging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountabilityPlanning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiencyMonitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIsProactively managing escalations, resolving issues, and ensuring a positive client experienceSupporting continuous improvement by identifying process efficiencies and sharing best practice across the teamDelivering high-quality administrative support to the management team, contributing to operational excellenceAdvanced IT literacy, including strong MS Excel skills and confident use of CAFM systemsProven ability to manage a high-volume workload with accuracy and attention to detailStrong customer-facing skills with a professional, and solutions-focused mannerExperience of working collaboratively in a fast-paced team environment, balancing competing prioritiesAbility to build trust and credibility with stakeholders at all levelExperience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of responsive worksPrevious practice in using CAFM softwareThe Company Offers

Ongoing training and development opportunitiesWorking alongside experts in their fieldHealth cash plan including compensation for dentistry and optical well beingEnhanced maternity and paternity leaveAdditional holiday increase with length of serviceTeam building and activity daysMonthly employee value-based recognition award – monetary giftHealth, wellbeing and social calendar of eventsLong service awardsEnhanced marriage leaveKingsbridge Membership ClubThis is an exciting opportunity to be part of Irwin MandE’s continual growth. If you are ready to take your career to the next level and feel you have the ability to meet our criteria, then please send your CV to Irwin.jobs@irwinm-e.comWe are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.Closing date for applications is Monday 29th September 2025 at ..... full job details .....