Helpdesk / Office Administrator

Helpdesk / Office Administrator Location: Office based -Solihull, West MidlandsSalary: £27,500 - £30,000 per annumVacancy Type: Full-time, PermanentHours: Monday to Friday - 40 hours per week - 08.30 to 17.00 / 8.00 to 16.30 (half hour unpaid break)Established over 30 years ago, Aspen Cooling Ltd is a successful, family run refrigeration and air conditioning company based in Hockley Heath, Solihull. We pride ourselves on delivering a high quality, reliable service to our customers and fostering a friendly, supportive working environment for our team.The RoleWe are looking for an experienced and versatile Office Administrator to join our Service Helpdesk and Administration team.This is a varied role that combines customer service, scheduling support and general office administration. You''ll play an important part in ensuring our engineers and customers receive an efficient, professional service every day.Please note: Due to our office location, your own transport is essential.Key Responsibilities Answer incoming telephone calls, emails and electronic service requests.Provide excellent customer service, responding promptly and professionally to customer enquiries.Liaise with engineers, customers and suppliers to ensure work is completed efficiently.Assist with planning and scheduling engineers'' workloads.Update internal systems and customer portals accurately.Carry out general office administration, including maintaining records and supporting the wider team.Assist with ..... full job details .....