Helpdesk Manager

Step into a rewarding permanent role offering a supportive working environment, hybrid working, and the opportunity to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and supports your professional development.You''ll be joining a committed and professional team in Birmingham, known for delivering excellent services and maintaining strong client relationships. With a hybrid arrangement of 4 days in the office and 1 day working from home, this Helpdesk Manager role offers a healthy work-life balance while giving you responsibility and autonomy over day-to-day helpdesk operations.We''d love to hear from anyone with experience on a service desk or in maintenance coordination, who is ready to hit the ground running and take ownership of this dynamic Helpdesk Manager role.In this position, you will be:Taking all inbound maintenance request calls via email or phoneMaintaining a high degree of customer service for all support queriesLogging all calls on the system and maintaining full documentationAllocating service requests to the dedicated service providerMonitoring supplier performance against agreed SLA''s and reporting using KPI''sCommunicating with and chasing service providers for updatesUpdating relevant documentation with precise notesPassing ..... full job details .....