Helpdesk Engineer Nightshift

Helpdesk Engineer Nightshift - Remote Home Based role. 10pm - 6am - Weekdays / WeekendThis is a 3 month contract (Inside IR35 Via Umbrella) with a possibility of a permanent position paying 27k - 29k + 10%Are you an experienced Software Support Engineer who thrives on solving complex issues, helping customers, and thinking outside the box?Our client is looking for a talented 2nd Line Software Support Engineer to join our growing support team. This is an exciting opportunity for someone with a passion for technology, excellent communication skills, and a genuine desire to deliver outstanding customer service.You''ll play a critical role in supporting our software products, handling escalated incidents, and working collaboratively across teams to restore services quickly and effectively.What You''ll Be DoingAs a 2nd Line Software Support Engineer, you''ll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include:Investigating, diagnosing, and resolving complex software-related issues.Managing incidents escalated from 1st Line Support.Providing support across multiple proprietary software products through a variety of inbound support channels.Identifying workarounds and permanent resolutions to minimise customer disruption.Working closely with product, development, infrastructure, and third-party support teams.Escalating incidents to 3rd Line Support where necessary.Evaluating recurring incidents and ..... full job details .....