Helpdesk Engineer

Helpdesk Engineer
Needham Market
Up To -60, 000, depending on experience

Join a leading MSP, where your proactive mindset and strategic thinking will shape the future of IT.

We''re looking for a results-driven IT Helpdesk Engineer to lead the development and support of our client''s IT systems-with a strong emphasis on compliance. If you''re an IT professional ready to move beyond reactive support and into a more strategic, impactful role, this is your opportunity.

The role of IT Helpdesk Engineer will include:-

• Recommending and implement tools to improve IT performance and compliance posture.
• Assess IT practices, identify gaps, and implement remediation plans aligned with ISO and regulatory standards.
• Proactive IT Management by monitoring systems, develop maintenance strategies, and drive risk-reduction initiatives.
• Maintain accurate system documentation and update IT policies in line with compliance needs.
• Educating staff on IT security and compliance best practices.

To be considered for the role of IT Helpdesk Engineer, you should have:-

• Proven hands-on IT support or systems experience
• Understanding of IT infrastructure, networking, and systems admin
• Exposure to IT audits, risk assessments, or compliance frameworks
• Strong problem-solving, documentation, and communication skills

• Experience with ISO audits or related compliance processes
• Familiarity with internal control environments and documentation standards

This role offers you the chance to:-

• Work closely with your clients, visiting them to understand their current standards
• Step into a strategic role with real impact on IT and compliance standards

• Work on projects that drive operational improvement and risk reduction
• Gain exposure to industry best practices and continuous improvement methods