Helpdesk Coordinator

Helpdesk CoordinatorUp to £34,000 PermanentA fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth.We''re looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively. You''ll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently.If you''re someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you!The RoleAs Helpdesk Coordinator, your responsibilities will include:Coordinating and managing engineers'' daily schedules, covering both reactive and preventative maintenanceActing as the first point of contact for customers and clients, handling telephone calls, emails and general queriesManaging engineers'' diaries and allocating jobs efficientlyCompleting general administration, including reviewing reports, filing and ordering parts through the internal systemUploading and allocating documents to online systems, ensuring records are accurate and kept up to datePreparing paperwork and documentation for site auditsAssisting with expense forms and managing holiday and sickness recordsCoordinating vehicle issues and arranging servicing and maintenance bookingsLiaising with engineers, customers and internal teams to ..... full job details .....