Helpdesk Coordinator

Helpdesk Coordinator Slough £30,000 We are currently recruiting for a Helpdesk Coordinator to join a well-established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation. Package and Benefits Salary £30,000 per annum Full-time, permanent position Office-based role in Slough Monday to Friday working pattern Opportunity to develop coordination and planning skills Join a well-established and supportive engineering business Role and Responsibilities Scheduling planned preventative maintenance (PPM) visits Coordinating reactive call-outs, revisits, and emergency works Planning and scheduling remedial works following PPMs and reactive visits Acting as the first point of contact for customers, handling incoming calls and enquiries Liaising with engineers to maximise utilisation and operational efficiency Booking all engineer visits in line with company procedures Monitoring customer KPIs and proactively communicating delays or challenges Coordinating works across teams and regions, including ..... full job details .....