Helpdesk Coordinator

Helpdesk Co-ordinator, Temp to Perm, Up to £28,000 DOE, Hamilton

Benefits

• Temp-to-permanent role with opportunity for long-term employment
• Standard weekday working hours, Monday to Friday
• Opportunity to work across multiple sites and gain varied experience
• Supportive team environment

Responsibilities

• Hours: Monday – Friday, 8:00am – 4:30pm (½ hour lunch)
• Answer incoming calls from clients and site teams regarding maintenance needs
• Log all job details accurately in the management system (e.g., Job Logic)
• Schedule and coordinate engineers and subcontractors for reactive and planned maintenance tasks
• Ensure repairs, installations, and maintenance work meet client expectations and agreed timelines
• Keep internal systems up to date with progress and completion details
• Process job sheets, paperwork, and invoices efficiently and on time
• Support the team in clearing backlogs of documentation
• Maintain clear communication with engineers, subcontractors, and clients to ensure smooth operations

Requirements

• Previous experience in Facilities Management (FM) or reactive property maintenance
• Experience coordinating jobs, engineers, or subcontractors
• Strong administrative and organisational skills
• Comfortable handling a high volume of calls and job requests
• Ability to prioritise and manage multiple tasks in a fast-paced environment
• Good IT literacy and experience with job management systems (e.g., Job Logic or similar)
• Excellent communication and customer service skills
• Attention to detail, problem-solving, and scheduling abilities
• Ability to work collaboratively within a team

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