Helpdesk Coordinator

Helpdesk CoordinatorLocation: BodminCompany: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract.About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities.Key ResponsibilitiesService Delivery and QualityManage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reportingRespond to calls and emails promptly and professionallyEnsure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineerMaintain clear communication with end users and the Facilities Team throughout job lifecyclesResolve queries at first point of contact wherever possible (Right First Time approach)Work closely with the Lead Engineer and Operations Manager to maintain service excellenceSupport subcontractor performance reviews and provide feedback via systems such as AribaIdentify and implement continuous improvement initiatives to enhance service deliveryStakeholder Engagement and Team SupportBuild strong relationships with internal teams and external ..... full job details .....