Helpdesk Co-ordinator

Helpdesk Co-ordinator Location: St Helens, WA11 9UY Salary: 27,500 per annum Job Type: Full-time, Maternity Cover (with potential to become permanent) Hours: Monday to Friday About Us Syncro, part of the Ranger Group, is a leading provider of facilities management and engineering support services. We pride ourselves on delivering exceptional customer service and operational excellence to our clients across a range of sectors. Due to continued growth, we are seeking an experienced and highly organised Helpdesk Co-ordinator to join our busy team. This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and enjoys coordinating multiple tasks while delivering outstanding customer service. The Role As a Helpdesk Co-ordinator, you will play a key role in supporting the effective delivery of planned and reactive maintenance services. You will be responsible for managing customer requests, scheduling works, liaising with engineers and subcontractors, and ensuring all jobs are progressed efficiently from initial enquiry through to completion. Key Responsibilities Manage incoming telephone calls and emails, ensuring all requests are processed promptly and within agreed service level agreements (SLAs). Raise, schedule and allocate Planned Preventative Maintenance (PPM) tasks. Process customer orders and work orders, ensuring works are scheduled and completed within required timescales. Liaise with engineers, customers and subcontractors ..... full job details .....