Helpdesk Co-Ordinator

Helpdesk Co-ordinatorEdinburgh City Centre 12.90ph Part Time - 25 hours a week The Facilities Maintenance team for a landmark building in Edinburgh''s City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers. This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.Main Duties:To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.To accurately record all job related information on the appropriate IT systems.To ensure that the engineer days are optimised to drive maximum productivity from the team.Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.Ensure all jobs are completed within the required response times.Deal with communications in a professional and prompt manner.Ensure non productive time is accounted for on system.Escalate issues with specific jobs, the customer or engineers promptly.Ensure full audit trails are maintained and evidenced where required.Follow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may ..... full job details .....