Helpdesk Assistant

Business Support Assistant - Helpdesk Location: Lakeside Shopping CentreHours: Full-time, 40 hours per weekShift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rotaSalary: £29,280The Role We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health and safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.Key Responsibilities Manage and monitor maintenance requests through the CAFM system.Coordinate planned and reactive maintenance works.Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.Track compliance documentation, certificates, and audit actions.Monitor contractor attendance and update system records.Support Health and Safety and Fire Compliance teams with reporting and administration.Ensure accurate data entry and maintenance of operational records.Deliver outstanding customer service to both internal and external stakeholders. About You We''re looking for someone who is: Highly organised with excellent attention to detail.A ..... full job details .....