https://jobs.co.uk/job/helpdesk-analyst-txp--90a5422e-2621-42b4-a5a5-3611d0d2dc82 RSS feed for Helpdesk Analyst at TXP. en-gb Thu, 11 Jun 2026 05:24:32 GMT https://jobs.co.uk/job/helpdesk-analyst-txp--90a5422e-2621-42b4-a5a5-3611d0d2dc82 https://jobs.co.uk/job/helpdesk-analyst-txp--90a5422e-2621-42b4-a5a5-3611d0d2dc82 Wed, 20 May 2026 23:00:00 GMT Location: London | Salary: £150 - £180/day | Type: Contract | Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and Servi... Contract