https://jobs.co.uk/job/helpdesk-analyst-12-months-the-business-connection-group--895d56a5-daf4-4983-959f-8d0b78be0d5e RSS feed for Helpdesk Analyst - 12 months at The Business Connection Group. en-gb Thu, 21 May 2026 23:21:22 GMT https://jobs.co.uk/job/helpdesk-analyst-12-months-the-business-connection-group--895d56a5-daf4-4983-959f-8d0b78be0d5e https://jobs.co.uk/job/helpdesk-analyst-12-months-the-business-connection-group--895d56a5-daf4-4983-959f-8d0b78be0d5e Thu, 21 May 2026 11:52:53 GMT Location: Cheshire | Salary: 26000.00-26000.00 Annual | Type: Contract | Working for this well-established, innovative and progressive company, the Helpdesk Analyst will join a motivated team to effectively deal with calls and tickets from customers and suppliers to resolve issues with cases, logging in, website support. You will need to have previous experience in a similar role, but full training on the systems and software will be provided. The Helpdesk Analyst role is a 12-month maternity contract and will be working Monday to Friday 9am-530pm. Hybrid working is available following the training period. The successful Helpdesk Analyst will be rewarded with 23 days holidays (plus Bank Holidays); quarterly staff awards; hybrid working; duvet and charity days; enhanced family leave; health and wellbeing support including Medicash, gym discounts, Perkbox, free onsite parking. Key Responsibilities Log, update and monitor helpdesk tickets accurately, prioritising incoming requests and manage time effectively to support a high-volume support environment. Troubleshoot and resolve basic hardware, software and system issues. Provide clear instructions and guidance to non-technical users to help resolve their issues. Set up and move IT equipment such as workst... Contract