Helpdesk Analyst - 12 months

Working for this well-established, innovative and progressive company, the Helpdesk Analyst will join a motivated team to effectively deal with calls and tickets from customers and suppliers to resolve issues with cases, logging in, website support. You will need to have previous experience in a similar role, but full training on the systems and software will be provided. The Helpdesk Analyst role is a 12-month maternity contract and will be working Monday to Friday 9am-530pm. Hybrid working is available following the training period. The successful Helpdesk Analyst will be rewarded with 23 days holidays (plus Bank Holidays); quarterly staff awards; hybrid working; duvet and charity days; enhanced family leave; health and wellbeing support including Medicash, gym discounts, Perkbox, free onsite parking. Key Responsibilities Log, update and monitor helpdesk tickets accurately, prioritising incoming requests and manage time effectively to support a high-volume support environment. Troubleshoot and resolve basic hardware, software and system issues. Provide clear instructions and guidance to non-technical users to help resolve their issues. Set up and move IT equipment such as workstations, monitors, keyboards and docking stations. Carry out minor technical fixes including checking cabling, Wi-Fi connections and peripheral devices. Communicate clearly and professionally, both verbally and in writing, with users, colleagues and other departments. Identify recurring issues and ..... full job details .....