Helpdesk Advisor

We are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment.

Client Details

This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.

Description

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Schedule and manage appointments for customer service operations.
• Communicate with customers to confirm and update bookings.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain accurate records of schedules and customer interactions.
• Respond to scheduling queries and resolve any issues promptly.
• Optimise scheduling to maximise operational efficiency.
• Ensure compliance with company policies and industry standards.
• Provide administrative support to the customer service department as needed.

Profile

A successful Helpdesk Advisor should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• The ability to manage multiple tasks and prioritise effectively.
• A proactive and solution-focused approach to problem-solving.
• Proficiency in using customer service software and tools.
• Attention to detail and accuracy in handling customer information.

Job Offer

• 3 month temporary opportunity with the possibility of going perm
• Weekly pay
• Free on-site parking
• Immediate start