Helpdesk Advisor

An excellent opportunity has arisen for an Inbound Customer Support / Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area of Leeds, West Yorkshire.About the role The primary purpose of the Inbound Customer Support / Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve: Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the training materials within the softwareUndertaking real-time account administration via an automated dialler system and bespoke database Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current proceduresResolving issues raised by customers promptlyIdentify third-party issues e.g. integration issues with the softwareHandle inbound calls via the automated Dialler systemProcess data concerning account management, which implies understanding, decision-making, analysis, and good communication skillsActive participation in all aspects of training and self-accountability for personal development and ..... full job details .....