https://jobs.co.uk/job/helpdesk-advisor-aspire-recruitment--d647e740-1069-4bd7-a645-b0b19229f6ed RSS feed for Helpdesk Advisor at Aspire Recruitment. en-gb Sun, 26 Apr 2026 04:20:32 GMT https://jobs.co.uk/job/helpdesk-advisor-aspire-recruitment--d647e740-1069-4bd7-a645-b0b19229f6ed https://jobs.co.uk/job/helpdesk-advisor-aspire-recruitment--d647e740-1069-4bd7-a645-b0b19229f6ed Sat, 18 Apr 2026 11:51:46 GMT Location: Halton | Salary: 26000.00-26000.00 Annual | Type: Permanent | Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.Key ResponsibilitiesHandle incoming customer calls and emails to log and manage work orders.Diagnose and allocate faults to the appropriate engineer or contract manager.Meet service level agreements (SLAs) by responding promptly to reactive jobs.Maintain accurate technical records to support first-time fixes.Provide regular updates to customers and document all communications.Coordinate with engineers to optimize scheduling and job completion.Close jobs accurately for invoic... Permanent