https://jobs.co.uk/job/helpdesk-advisor-aspire-recruitment--3cb4b62f-38fa-4383-952d-c19cb98fd4f9 RSS feed for Helpdesk Advisor at Aspire Recruitment. en-gb Thu, 23 Apr 2026 10:17:53 GMT https://jobs.co.uk/job/helpdesk-advisor-aspire-recruitment--3cb4b62f-38fa-4383-952d-c19cb98fd4f9 https://jobs.co.uk/job/helpdesk-advisor-aspire-recruitment--3cb4b62f-38fa-4383-952d-c19cb98fd4f9 Thu, 16 Apr 2026 23:00:00 GMT Location: Halton | Salary: £26000/annum | Type: Permanent | Help Desk Advisor  Location: Runcorn (Office-based)  Job Type: Full-time, Permanent  Salary: £26,000 per annum Hours:  Monday to Friday, 7am–6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am–12pm. About the Role An exciting opportunity has arisen for a  Help Desk Advisor  to join our client’s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You’ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completio... Permanent