https://jobs.co.uk/job/helpdesk-advisor-advance-trs--ff5bc425-b26c-4bd1-ad96-089422b6c2d9 RSS feed for Helpdesk Advisor at Advance TRS. en-gb Fri, 01 May 2026 14:43:22 GMT https://jobs.co.uk/job/helpdesk-advisor-advance-trs--ff5bc425-b26c-4bd1-ad96-089422b6c2d9 https://jobs.co.uk/job/helpdesk-advisor-advance-trs--ff5bc425-b26c-4bd1-ad96-089422b6c2d9 Tue, 28 Apr 2026 23:00:00 GMT Location: Rotherham | Salary: Negotiable | Type: Contract | ROLE TITLE Helpline Advisor Reports to: Helpline Supervisor LOCATION Rotherham ROLE PURPOSE To have a customer-led'' approach and support project/regulatory KPI''s to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA''s. To effectively record and distribute information relating to accidents and incidents and provide updates as required. To respond and reactively react to requests and process work in line with SLA''s. ACCOUNTABILITIES As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI''s. The scope of this role includes, but is not limited to, the duties described below: Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries. Prompt and accurate process of incidents ensuring that circulation SLA''s are met. Manages own workload and operates effectively and energetically as part of the wider team, contributing to the efficient resolution of all contacts whilst maintaining high levels of serv... Contract