Helpdesk Administrator

Helpdesk Administrator (12-Month FTC) Glasgow £29.9k - £35.9k per annum (dependent on skills and qualifications)Full Time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity and family leave - Life assurance - HolidayPlus - Virtual GP and Employee Assistance Programme plus retail and leisure discounts and many more. REQ5902We are looking for .An exciting opportunity to join a cutting-edge company which takes pride in serving 6m customers keeping them safe and warm every day. As a Business Services Centre Helpdesk Administrator at SGN you will work as part of 4 Help Desk team members in the Business Services (BSC) team to ensure all the scoped Services across their lifecycle are managed appropriately across all customer groups. You will work to resolve most commonly reported issues and pass on other more complex issues. You will direct, control and address all transactional and operational financial, HR and procurement queries and the services provided by the BSC team, as well as have their transactional and operational requirements and requests met in line with the agreed Business Services SLAs.We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here''s how you will contribute Managing incoming queries from customers, suppliers, and affiliates via phone, email and online channels Providing guidance and support on employee finance-related queries, ..... full job details .....