Helpdesk Administrator- Rochester

Job role: Helpdesk Administrator Working days: Monday to Friday Working hours: 9AM to 5PM (Full time in the office)Location: Rochester Salary: 14.00 an hour Are you ready to embark on a rewarding journey in the heart of the Transport and Logistics industry? We''re looking for a vibrant and proactive Helpdesk Administrator to join our client''s dynamic team in Rochester This is a temporary role that promises to be filled with opportunities to grow and make an impact. What You''ll Be Doing:Providing Outstanding Support: Be the go-to person for all helpdesk inquiries. Respond to calls, emails, and tickets with a smile and a can-do attitude!Troubleshooting and Problem-Solving: Use your skills to resolve issues swiftly and efficiently, ensuring minimal downtime for our operations.Maintaining Records: Keep our helpdesk system up-to-date with accurate ticketing and resolution logs.Collaboration: Work closely with various teams to ensure seamless communication and service delivery.Customer Interaction: Engage with our clients and staff, ensuring they feel valued and supported throughout their experience with us.What We''re Looking For:Strong Communication Skills: You should have a knack for conveying information clearly and effectively.Tech-Savvy: Familiarity with helpdesk software and basic troubleshooting techniques is a plus!Problem Solver: Ability to think on your feet and find solutions in a fast-paced environment.Team Player: A positive attitude and the willingness to ..... full job details .....