Helpdesk Administrator

We are recruiting on behalf of a national facilities management provider that is continuing to expand across the UK. Due to growth, they are now looking for an experienced Helpdesk Administrator to join their operations support team based in Elland.This role plays a vital part in coordinating service delivery and ensuring the smooth operation of maintenance activities across the country. You''ll work closely with clients, engineers, suppliers, and subcontractors to manage requests, schedule work, and help maintain high service standards.What''s on Offer:Competitive salary of 28,000 (dependent on experience)Permanent, full-time working hours Monday to Friday (8am - 5pm, 40 hours)Overtime opportunities available25 days holiday (plus bank holidays)Generous company pension scheme Company pension, sick pay, and life assuranceOngoing training and professional developmentKey Responsibilities:Respond to incoming calls and emails from clients, contractors, engineers, and internal teamsLog service requests and reactive jobs on the CAFM systemUpdate job statuses and key notes from stakeholders across the maintenance supply chainProvide regular updates to clients on the progress of ongoing workPlan and manage engineer''s workloads across multiple regionsIssue purchase orders to suppliers and subcontractorsGenerate and distribute reports for key accountsSupport performance monitoring against SLAs and KPIsCarry out general helpdesk administration duties as requiredSkills and Experience ..... full job details .....