Helpdesk Administrator

Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities Benefits: Salary up to £30,000 - may be some wiggle room for the right candidate Hours: Full-time, 40 hours per week 20 days annual leave + 8 bank holidays Free on-site parking Full-time, permanent position Opportunity to develop within a varied operational role Monday to Friday working hours The Role You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed. Key responsibilities include: Managing incoming client enquiries via telephone, email and helpdesk systems Logging, prioritising and allocating reactive maintenance jobs Preparing quotations and estimates for maintenance and construction works Liaising with clients, contractors, suppliers and internal teams Scheduling engineers and subcontractors Monitoring jobs against SLAs and client deadlines Raising purchase orders and maintaining accurate job costing information Producing work ..... full job details .....