Helpdesk Administrator

Helpdesk Administrator

Location: Waterton Training Centre, Waterton Industrial Estate, Bridgend
Pay Rate: -13.45 per hour
Contract: 6 Months (Temp to Perm Opportunity)
Hours: 40 hours per week
Start Date:-13th July 2026

We are currently recruiting for a Helpdesk Administrator to join our client-VINCI Facilities

This is an excellent opportunity for an organised and customer-focused administrator looking to join a well-established facilities management team, with the potential to secure a permanent position.

Key Responsibilities

• Providing first-line helpdesk support to internal and external customers.
• Logging, updating and tracking service requests accurately.
• Responding to customer enquiries via telephone and email.
• Allocating jobs and monitoring progress through to completion.
• Maintaining accurate records using internal systems.
• Producing reports and completing general administrative duties.
• Supporting the wider facilities management team as required.

Essential Skills & Experience

• Previous experience within a helpdesk, customer service or administrative role.
• Confident using Microsoft Office packages, including Outlook, Word and Excel.
• Strong IT skills and the ability to learn new systems quickly.
• Excellent communication skills with a professional telephone manner.
• Good organisational skills with the ability to prioritise workload.
• Ability to read and write English to a high standard.
• High school education or equivalent.

Desirable

• Ability to speak Welsh.
• Experience working within a facilities management or maintenance helpdesk environment.

What''s on Offer?

• -13.45 per hour (PAYE).
• 40 hours per week.
• 6-month contract with the opportunity to become permanent.
• Supportive team environment.
• Opportunity to work on a high-profile Transport for Wales contract.

If you''re a proactive administrator with excellent customer service skills and are looking for your next opportunity, we''d love to hear from you. Apply today with your up-to-date CV.