Helpdesk Administrator

Help Desk and Works Coordinator Location: Office-based Hours: Full-time, Monday to Friday Salary: £15 Per Hour (Equivalent to £26,000 per year) About the Role We are recruiting on behalf of a well-established building services and maintenance contractor for an organised and proactive Help Desk and Works Coordinator to join their busy operations team. This is a fast-paced role supporting the delivery of maintenance works for public sector clients. You''ll play a key part in coordinating engineers, managing work orders, maintaining client systems, and ensuring jobs are progressed efficiently from instruction through to completion. If you''re highly organised, enjoy working with multiple systems, and thrive in a busy office environment, we''d love to hear from you. Key Responsibilities Receive and process maintenance requests via automated client email systems. Raise jobs on the company''s management system to generate job numbers. Allocate work to engineers and subcontractors. Issue job details and work instructions to engineers. Raise purchase orders for specialist contractors and suppliers. Update internal job management and scheduling systems. Allocate works through client portals. Maintain and update job trackers, ensuring all information is accurate and current. Download, review and process engineer job sheets submitted electronically. Receive, save and process subcontractor job sheets and documentation. Upload completed job sheets and supporting documents to client ..... full job details .....