Helpdesk Administrator

Helpdesk Administrator - Part Time Working Pattern: Saturday and Sunday only - 15 hours per weekShift Timings: 7:00 AM-3:00 PM or 11:00 AM-7:00 PM. Flexibility to work either shift is required, as shift patterns may change after a few weeks.Pay Rate: £13.85 per hour PAYEContract: 7 September 2026 - 4 January 2027Location: Floor Level 4, Midland Metropolitan University Hospital, B66 2QT General Overview The Helpdesk Administrator will support the delivery of an effective and responsive helpdesk service across the Sandwell and West Birmingham NHS Trust estate, including Sandwell Health Campus, City Health Campus, Midland Metropolitan University Hospital (MMUH) and community healthcare properties. The role involves managing the full lifecycle of maintenance requests, from initial customer enquiry through to job completion and purchase order receipting. You will provide excellent customer service, accurately log and manage work orders through the Maximo CAFM system, and ensure tasks are completed within agreed SLAs. You will work closely with technical teams, managers, supervisors, subcontractors and other business partners to support the smooth and efficient day-to-day operation of the contract. Key Responsibilities Act as the first point of contact for incoming calls, emails and service requests. Receive, interpret and accurately log maintenance requests and work orders into the CAFM/Maximo system. Manage the full job flow from receipt and assignment through scheduling, ..... full job details .....