Helpdesk Administrator

Helpdesk CoordinatorLocation: WinsfordHours: 9:00 AM - 5:00 PMRate: 13.85 PAYEContract: 3+ Months (Temp to Perm Opportunity)Hybrid Working: 3 days in the office, 2 days from homeEQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK and Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS'' 13,500 UK and Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.Key ResponsibilitiesAnswering incoming calls and emails from clients, subcontractors and engineersLogging and managing maintenance jobs accurately via the helpdesk systemLiaising with engineers, subcontractors, and suppliersRaising, sending, and following up on quotesProviding updates to clients and managing job progression from start to finishEscalating urgent or overdue issues appropriatelyMaintaining clear and accurate recordsPreparing basic reportsMonitoring and managing SLAs and KPIs where deadlines are at riskTriaging incoming requests to ensure ..... full job details .....