https://jobs.co.uk/job/helpdesk-administrator-giordani-resourcing--078056dc-ab64-49fd-a99a-c2eceeccc82d RSS feed for Helpdesk Administrator at Giordani Resourcing. en-gb Wed, 26 Aug 2026 06:42:15 GMT https://jobs.co.uk/job/helpdesk-administrator-giordani-resourcing--078056dc-ab64-49fd-a99a-c2eceeccc82d https://jobs.co.uk/job/helpdesk-administrator-giordani-resourcing--078056dc-ab64-49fd-a99a-c2eceeccc82d Tue, 25 Aug 2026 11:55:14 GMT Location: High Wycombe | Salary: 10000-500000 Annual | Type: Permanent | A prospering service provider working with contracts for a number of major national and international brands are adding to their service team with an excellent communicator to work on the Helpdesk. The role will be responsible for managing the day-to-day flow of client requests for maintenance services. Your key responsibilities will be: Answer incoming calls and respond to emails from clients and respond with internal resources Log and manage client requests, prioritising them accurately and efficiently. Provide updates to clients throughout the lifecycle of a job. Manage work orders and statuses through client systems Ensure field operation employees have the correct information to complete the jobs Escalate potential SLA failures or delays to the appropriate manager. Ensure jobs are correctly closed client reporting and invoicing. Identify outstanding issues with delayed or incomplete jobs and escalate as appropriate Assist with maintaining service levels for contractual KPIs and the department''s administration Previous experience working within a Helpdesk or Service Desk would be a significant advantage for the role along with understanding workflows across different functi... Permanent