Helpdesk Administrator

Helpdesk Coordinator Location: WinsfordSalary: Competitive (DOE)Hours: Monday to Friday, 9:00am 5:00pm (Full Time)Helpdesk Coordinator Jobs in Winsford Are you an organised and customer-focused professional looking for your next opportunity? We''re seeking a Helpdesk Coordinator to join our growing facilities maintenance team in Winsford.As a key member of our operations team, you''ll be responsible for coordinating maintenance requests, supporting clients and engineers, and ensuring jobs are managed efficiently from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we''d love to hear from you.The Role As our Helpdesk Coordinator, you''ll play a vital role in delivering outstanding customer service while ensuring maintenance works are scheduled, monitored, and completed within agreed service levels.Key Responsibilities Answer incoming calls and emails from clients, engineers and subcontractors.Log, allocate and manage maintenance jobs using the helpdesk management system.Coordinate engineers, subcontractors and suppliers to ensure works are completed efficiently.Prepare, issue and follow up quotations.Keep clients informed with regular updates throughout the lifecycle of each job.Escalate urgent or overdue works where necessary.Maintain accurate records and documentation.Produce basic reports for management.Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring ..... full job details .....