Helpdesk Administrator

Job Title: Helpdesk Administrator
Location: Bolton
Salary: Up to £28,000 per annum
Employment Type: Permanent

The Opportunity

We are recruiting for a Helpdesk Administrator to join a fast-growing business within the construction and facilities management sector. This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and wants to play a pivotal role in keeping projects and operations running smoothly.

Responsibilities

As Helpdesk Administrator, you will:

• Coordinate both reactive and planned maintenance schedules.

• Maintain and update project and client data within the CRM system.

• Act as a main point of contact for clients, providing updates and resolving queries.

• Support colleagues with a variety of administrative tasks.

• Facilitate communication between internal teams to ensure seamless project delivery.

• Contribute to the growth and efficiency of the helpdesk function.

What We’re Looking For

• Previous experience in a busy administrative role (ideally within construction, facilities management, or a similar sector).

• Strong organisational skills and the ability to manage multiple priorities.

• Confident communicator with a client-first approach.

• Proficiency with CRM systems (experience with BigChange is advantageous but not essential).

• A proactive team player, equally comfortable working independently.

What’s on Offer

• Salary up to £28,000 per annum

• The chance to join a growing business in a collaborative environment.

• Clear scope to develop your skills and progress in a supportive team.

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