Helpdesk Administrator

Our local authority client based in Cheshire are urgently seeking an experienced Helpdesk Administrator.

-13.85 an hour PAYE

Hybrid working - 3 days in the office

Key Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers
• Logging and managing maintenance jobs accurately via the helpdesk system
• Liaising with engineers, subcontractors, and suppliers
• Raising, sending, and following up on quotes
• Providing updates to clients and managing job progression from start to finish
• Escalating urgent or overdue issues appropriately
• Maintaining clear and accurate records
• Preparing basic reports
• Monitoring and managing SLAs and KPIs where deadlines are at risk
• Triaging incoming requests to ensure they are logged with the correct priority
• Dealing with invoicing
• Updating client portals and systems in line with contractual requirements

About you

• Previous experience in a helpdesk, facilities, maintenance, or customer service role
• Confident telephone manner and professional written communication
• Strong organisational skills with good attention to detail
• Able to prioritise workloads and manage multiple tasks
• Comfortable using IT systems such as Outlook, job management systems, excel etc
• Calm under pressure and able to deal with challenging situations professionally

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.