Helpdesk Administrator

Helpdesk AdministratorWythenshawe, Manchester12 Month Contract 1st Step Solutions are working on behalf of a National MandE Contractor that have a requirement for an Helpdesk Administrator to join them on a 12 month contract. This is a full time office based position. Duties:- To support in the provision of maintenance services with day to day activities.- Ensure that defined administrative functions of the department are carried out in a timely efficient manner.- Maintain record keeping systems for the department, some of which will be computerised.- Open and distribute all incoming mail.- To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.- Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.- General day to day administrative duties- To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. - Updating of the system with information from sub-contractors.- Updating of the system with information from operational staff members.- To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.- To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.Skills/Experience:- Good knowledge of ..... full job details .....