Help Desk - Squad Lead

Mencap is the leading voice of learning disability in the UK, supporting people with a learning disability to live the life they choose. Through our services, campaigning and community engagement, we help create a society that is inclusive, accessible and fair for everyone. We are passionate about empowering people, driving positive change and creating opportunities for both the people we support and our colleagues. About the team Thousands of Mencap colleagues rely on technology to support people with a learning disability. When something goes wrong, our Helpdesk is who they call. The Helpdesk Squad is a team of Service Coordinators, Analysts, Senior Analysts and an Incident Manager, plus our Identity and Access specialist. They are the friendly, knowledgeable voice of Digital, Data and Technology (DDaT) across Mencap. We''re looking for someone to lead them. Where you''ll work You''ll spend regular time in our Peterborough office (minimum Tuesdays and Wednesdays), so you can be with your team and the colleagues they support. You may sometimes travel to other Mencap locations. About the role This is a people leadership role. Your main job is to help your team become the best they can be, and to give them a purpose they can get behind. You''ll support, coach and develop your team. You''ll back them through busy and challenging times, and you''ll champion their work to the rest of Mencap. You''ll build a team where people feel trusted, grow in confidence and take pride in ..... full job details .....